What we do
Understanding what people's experiences tell us.
Equity-first analysis of what people tell us about their care. The I4I platform analyses large volumes of patient, public and community feedback — surfacing themes, inequities, barriers and opportunities for improvement.
What the platform surfaces
- Themes
- What people tell us, across services and over time.
- Inequities
- Where experience differs by deprivation, ethnicity and disability — including discrimination, surfaced rather than assumed.
- Barriers
- What gets in the way of good care.
- Opportunities
- Where there's a chance to improve.
Supporting reflective practice
One area we're increasingly interested in is how insight can support reflective practice. Rather than simply measuring satisfaction, we're trying to understand what people's experiences tell us about relationships, trust, communication, power, confidence and behaviour, and how that learning can be used by teams to improve care.
See it for yourself.
See it in action