Terms of Service

LAST UPDATED: 2nd Feb 2026

  1. INTRODUCTION

These Terms of Service ("Terms") govern your use of the Insights for Improvement website and services. By accessing or using our services, you agree to be bound by these Terms.

Insights for Improvement is a company registered in England and Wales (Company Number: 15874664).

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  1. SERVICES

2.1 Description

We provide data analytics and survey analysis services to help organisations make better decisions based on community feedback and demographic insights.

2.2 Eligibility

Our services are intended for use by organisations and their authorised representatives. You must be at least 18 years old and have authority to bind your organisation to these Terms.

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  1. ACCOUNT REGISTRATION

3.1 Account Security

If you create an account, you are responsible for:

- Maintaining the confidentiality of your login credentials

- All activities that occur under your account

- Notifying us immediately of any unauthorised access

3.2 Accurate Information

You agree to provide accurate, current, and complete information during registration and to update such information as necessary.

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  1. ACCEPTABLE USE

You agree NOT to:

- Use our services for any unlawful purpose

- Attempt to gain unauthorised access to our systems

- Interfere with or disrupt our services

- Upload malicious code or harmful content

- Violate any applicable laws or regulations

- Infringe on intellectual property rights

- Collect data about other users without consent

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  1. INTELLECTUAL PROPERTY

5.1 Our Content

All content, features, and functionality of our services (including text, graphics, logos, and software) are owned by Insights for Improvement and protected by intellectual property laws.

5.2 Your Content

You retain ownership of data you provide. By using our services, you grant us a licence to process your data as necessary to provide our services.

5.3 Feedback

Any feedback or suggestions you provide may be used by us without obligation to you.

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  1. DATA PROCESSING

6.1 Your Data

We process data on your behalf in accordance with our Privacy Policy and any applicable Data Processing Agreement.

6.2 Compliance

You are responsible for ensuring you have appropriate consent and legal basis to share data with us for processing.

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  1. FEES AND PAYMENT

7.1 Pricing

Fees for our services are set out in separate commercial agreements.

7.2 Changes

We reserve the right to modify pricing with reasonable notice.

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  1. CONFIDENTIALITY

8.1 Confidential Information

Both parties agree to keep confidential any non-public information disclosed during the provision of services.

8.2 Exceptions

This obligation does not apply to information that:

- Is or becomes publicly available

- Was known prior to disclosure

- Is independently developed

- Is required to be disclosed by law

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  1. DISCLAIMERS

9.1 "As Is" Basis

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied.

9.2 No Guarantee

We do not guarantee that our services will be uninterrupted, error-free, or completely secure.

9.3 Third-Party Services

We are not responsible for any third-party services or content.

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  1. LIMITATION OF LIABILITY

10.1 Exclusions

To the maximum extent permitted by law, we shall not be liable for:

- Indirect, incidental, or consequential damages

- Loss of profits, data, or business opportunities

- Damages arising from your use or inability to use our services

10.2 Cap

Our total liability shall not exceed the fees paid by you in the 12 months preceding the claim.

10.3 Statutory Rights

Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

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  1. INDEMNIFICATION

You agree to indemnify and hold harmless Insights for Improvement from any claims, damages, or expenses arising from:

- Your use of our services

- Your violation of these Terms

- Your violation of any third-party rights

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  1. TERMINATION

12.1 By You

You may stop using our services at any time.

12.2 By Us

We may suspend or terminate your access if you breach these Terms or for any other reason with reasonable notice.

12.3 Effect

Upon termination, your right to use our services ceases. Provisions that should survive termination will remain in effect.

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  1. GOVERNING LAW

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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  1. CHANGES TO TERMS

We may modify these Terms at any time. We will notify you of material changes by posting on our website. Continued use after changes constitutes acceptance.

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  1. GENERAL

15.1 Entire Agreement

These Terms constitute the entire agreement between you and us regarding our services.

15.2 Severability

If any provision is found unenforceable, the remaining provisions remain in effect.

15.3 Waiver

Failure to enforce any right does not constitute a waiver.

15.4 Assignment

You may not assign these Terms without our consent.

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  1. CONTACT

Questions about these Terms should be directed to:

Insights for Improvement

Flat 1 24 Mahindra Way

London, England, E6 5AR

Email: info@insights4improvement.co.uk